Last Updated: 12.06.2026
At Exotics Farmhouse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://exoticsfarmhouse.com/ or purchase our products.
1. Information We Collect
We collect information that helps us provide you with the best possible wellness experience. This includes:
- Personal Identification Information: Name, email address, phone number, and shipping/billing address provided during checkout or account registration.
- Payment Information: Credit card details or payment gateway information (e.g., PayPal, Stripe). Note: We do not store full credit card numbers on our servers; these are processed securely by our third-party payment providers.
- Technical Data: IP address, browser type, device information, and browsing behavior on our site (collected via cookies and analytics tools).
- Communication Data: Records of your correspondence with our customer support team via email or contact forms.
2. How We Use Your Information
We use your data for the following purposes:
- To process and fulfill your orders, including shipping and delivery updates.
- To communicate with you regarding your account, orders, or customer service inquiries.
- To send you promotional emails, newsletters, or special offers (only if you have opted in). You can unsubscribe at any time.
- To improve our website functionality, product offerings, and user experience through analytics.
- To prevent fraud and ensure the security of our platform.
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA) and the UK, we process your personal data based on:
- Contractual Necessity: To fulfill your purchase order.
- Consent: For marketing communications and cookies.
- Legal Obligation: To comply with tax and regulatory requirements.
- Legitimate Interests: For website security and improvement.
4. Sharing Your Information
We respect your privacy and do not sell your personal data. We may share your information only with:
- Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping carriers like DHL/FedEx, payment processors, and email marketing platforms). These parties are obligated to keep your information confidential.
- Legal Requirements: If required by law, subpoena, or other legal processes, or if we have a good faith belief that disclosure is necessary to protect our rights, protect your safety, or investigate fraud.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience.
- Essential Cookies: Required for the website to function (e.g., shopping cart).
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements. You can control cookie preferences through your browser settings or our Cookie Consent banner.
6. Data Security
We implement industry-standard security measures, including SSL encryption, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Data Rights
Under GDPR and UK data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request the deletion of your personal data (“Right to be Forgotten”).
- Restriction: Restrict the processing of your data in certain circumstances.
- Portability: Receive your data in a structured, commonly used format.
- Object: Object to the processing of your data for direct marketing purposes.
To exercise these rights, please contact us at info@exoticsfarmhouse.com.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as for tax or accounting purposes).
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@exoticsfarmhouse.com
- Address: 40 Newport Road, Carlton, TS21 1XF, United Kingdom
- Phone: +44 7877 422649